Payment Policy

Accepted Payment Methods

• Credit / Debit Cards via Stripe (Visa, Mastercard, AmEx where available).
• PayPal (PayPal balance, card, or linked bank options depending on your region).

We do not accept cash on delivery, checks, or bank transfers unless explicitly stated at checkout.

Currency

All prices are displayed and charged in USD ($). If your bank or PayPal account uses a different currency, the final amount may vary due to exchange rates and conversion fees set by your provider.

When You Are Charged

Your payment is processed at the time you place your order. Once the payment is authorized and confirmed, you will receive an order confirmation email.

• If a payment fails, the order will not be confirmed.
• If a payment is flagged for verification, we may request additional confirmation to protect customers from fraud.

Taxes & Duties

Depending on your destination, local taxes, VAT, customs fees, or import duties may apply. These charges are determined by local authorities and are typically the customer’s responsibility unless otherwise stated at checkout.

Order Processing Time

Orders are typically processed within up to 3 business days before shipment. Shipping time is usually 7–15 days depending on the destination and carrier.

Security & Fraud Prevention

We use industry-standard security measures and trusted payment partners (Stripe and PayPal). For customer protection, some transactions may be reviewed. In rare cases, we may cancel an order and refund the payment if we suspect fraud or misuse.

• Ensure billing details match your payment method information.
• Using VPNs or mismatched addresses may cause verification delays.

Chargebacks & Payment Disputes

If you have an issue with your order, please contact us first so we can resolve it quickly. Unauthorized chargebacks can delay resolution and may result in account restrictions.

We recommend contacting support before opening a dispute with your bank or PayPal.

Refunds

We offer a 30-day refund window and accept exchanges where applicable. If approved, refunds are issued to the original payment method (Stripe card or PayPal).

• Refund processing by your bank/PayPal may take additional time after we issue it.
• Shipping fees (if any) may be non-refundable unless required by law.

For full details, please see our Refund & Returns Policy.

Contact

For payment questions, billing help, or disputes, contact us at:
Email: support@phonecoverpro.com